Welcome to Vrbo Vacation Rentals. These Terms and Conditions govern your access to and use of our website, services, and booking platform. By using Vrbo, you agree to comply with these terms. If you do not agree, you should not use the platform.
Use of the Platform
Vrbo provides a marketplace that connects travelers with property owners and managers offering vacation homes. Users must be at least 18 years old to create an account or make a booking. You agree to provide accurate and complete information when using the platform and to keep your account details secure.
Booking and Reservations
When you make a reservation through Vrbo, you enter into a rental agreement directly with the property host. Vrbo acts as a platform provider and is not a party to the rental contract. Booking details, pricing, house rules, cancellation policies, and payment terms are displayed at the time of reservation. It is your responsibility to review and accept these terms before confirming a booking.
Payments and Fees
All payments are processed through Vrbo’s secure payment system. Charges may include nightly rates, cleaning fees, service fees, and applicable taxes. Prices and fees are shown before booking confirmation. Hosts determine rental rates and policies, and Vrbo may charge service fees for use of the platform.
Cancellations and Refunds
Cancellation policies vary by property and are set by hosts. These policies are clearly stated in each listing. Refund eligibility depends on the cancellation terms selected at the time of booking. Vrbo may assist with disputes but does not guarantee refunds outside the stated policy.
Guest Responsibilities
Guests agree to respect property rules, local laws, and community guidelines. Properties must be used only for their intended purpose. Guests are responsible for any damage caused during their stay and may be charged accordingly. Unauthorized parties, illegal activities, or misuse of the property are prohibited.
Host Responsibilities
Hosts are responsible for providing accurate property descriptions, maintaining safe and clean accommodations, and honoring confirmed reservations. Hosts must comply with applicable laws and regulations, including local licensing and tax requirements.
Platform Conduct
Users agree not to misuse the platform, engage in fraudulent activity, or interfere with its operation. Vrbo reserves the right to suspend or terminate accounts that violate these terms or pose risk to the platform or other users.
Limitation of Liability
Vrbo is not responsible for the condition of properties, actions of hosts or guests, or issues arising during a stay. To the extent permitted by law, Vrbo disclaims liability for losses, damages, or disputes related to bookings.
Changes to Terms
Vrbo may update these Terms and Conditions from time to time. Updated terms will be posted on the platform. Continued use of Vrbo after changes are made indicates acceptance of the revised terms.
Contact Information
For questions regarding these Terms and Conditions, users should contact Vrbo customer support through the official website.