At Vrbo Vacation Rentals, your privacy matters. This Privacy Policy explains how personal information is collected, used, stored, and protected when you use our website and services. By accessing or using Vrbo, you agree to the practices described below.
Information We Collect
We collect information that helps us provide a smooth and secure booking experience. This may include your name, email address, phone number, billing details, and account preferences when you create an account or make a reservation. We also collect information related to bookings, communications with hosts, and customer support interactions.
In addition, we may gather technical data such as IP address, device type, browser information, and usage patterns. This helps us understand how users interact with our platform and improve performance and usability.
How We Use Your Information
Your information is used to process bookings, manage payments, confirm reservations, and communicate important updates. We also use personal data to provide customer support, respond to inquiries, and resolve disputes.
Usage data helps us improve our services, enhance security, prevent fraud, and personalize your experience. We may also use your contact details to send service related messages, booking confirmations, and policy updates. Marketing communications are sent only where permitted and can be managed through your account settings.
Sharing of Information
Vrbo does not sell your personal information. We may share data with trusted partners who help operate our services, such as payment processors, customer support providers, and technology partners. These partners are required to protect your information and use it only for authorized purposes.
Information may also be shared with hosts to complete bookings, communicate stay details, and support your reservation. Legal authorities may receive information when required by law or to protect rights, safety, and property.
Data Security
We take reasonable steps to protect your personal information. Security measures include encrypted payments, secure servers, and access controls. While no online system is completely risk free, we work continuously to safeguard your data against unauthorized access, misuse, or loss.
Cookies and Tracking Technologies
Vrbo uses cookies and similar technologies to enhance site functionality, remember preferences, and analyze traffic. Cookies help us deliver a better user experience and understand how our platform is used. You can manage cookie preferences through your browser settings.
Your Choices and Rights
You have the right to access, update, or delete your personal information where permitted by law. Account settings allow you to manage preferences and communication options. You may also request information about how your data is used or ask for corrections if needed.
Third Party Links
Our website may include links to third party sites. Vrbo is not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third party services they choose to use.
Policy Updates
This Privacy Policy may be updated from time to time to reflect changes in legal requirements or business practices. Updated versions will be posted on this page. Continued use of the platform means acceptance of the revised policy.